DELIVERY INFORMATION

We ship our products from suppliers in the U.S.A., The Netherlands and The East. Typically, orders are shipped every two weeks which means you can expect deliver in 3 weeks. We are constantly working to close this gap and get you your equipment sooner. We endeavour to keep you informed of your order at every step of the way!

We’ve partnered with local couriers to bring you the very best rates on local deliveries. Your shipping rate is calculated on checkout and will be a local shipping rate.

We immediately begin processing your order with our suppliers. We keep you informed of your order every step of the way!

No! We have you covered. We’ve done the groundwork to ensure you simply have to place the order and rely on us to get you your product as soon as possible.

PAYMENT INFORMATION

We’ve partnered with PayFlex who securely process all payments.

PayFlex also offer you a flexible payment plan if you would prefer to spread your payments out over a number of weeks. This is all handled on checkout.

Yes of course! We do not store your credit card details. PayFlex payments are handled by a secure PCI compliant South African-based payment gateway. We promise you that we deal with your information in accordance with our privacy policy.

You will need to notify us immediately of the change in your order. We will try our very best to assist you with your change.

SHOPPING INFORMATION

We have integrated many catalogues to bring you the widest variety of products. Some of these products get sold very quickly and are re-stocked quickly too. We encourage you to check back often, or contact us if there is a product that you’d like but is out of stock.

Our shop is linked to many suppliers and we are able to back-order or pre-order many of the items in our store. If there is an item you’d like to order but is not in stock, please contact us and we will do our best to source the item for you.

Please feel free to contact us through our contact form. We will do our very best to answer any questions you may have.

RETURNS & REFUNDS

We do our best to quality check all items that we order. In the unlikely event that an item is damaged in transit, please be sure to contact us immediately and supply images of the damage so that we can arrange a replacement.

In the unlikely event that you are not happy with your product, we encourage you to contact us with your order number and the details surrounding your refund request.